How to Submit a Complaint Against Payday Lender & What is The Most Common Complaints Issues.
Submit a Complaint
1. File a complaint to CFPB
It is legal and fastest option. Lenders are obliged to submit responses in every complaint received via CFPB portal.
2. File a complaint to your local Regulator
Another popular option is to submit your complaint directly to you local regulator. Below you can find list of states and regulators as well as their phone numbers and link to their websites. Following the corresponding link you can find complaint form and guides from regulator how to full-fill and submit it. Before you go you can review your state’s payday loan law.
Consumer Complaint Database
We analyzed Consumer Complaint Database provided by ConsumerFinance.gov but only those part which is directly connects to payday loans. Totally we analyzed about 22,000 complaints since 2013.
Companies with most complaints
Simple list of top 30 companies ( ordered by complaints count ) with numbers of complaints ( in brackets ) consumers submitted.
- ENOVA INTERNATIONAL, INC. ( 1119 )
- ACE CASH EXPRESS, INC. ( 1084 )
- CURO Intermediate Holdings ( 1012 )
- CNG FINANCIAL CORPORATION ( 979 )
- Ad Astra Recovery Services Inc ( 891 )
- Big Picture Loans, LLC ( 832 )
- COMMUNITY CHOICE FINANCIAL, INC. ( 761 )
- Delbert Services ( 643 )
- CASHCALL, INC. ( 559 )
- Advance America, Cash Advance Centers, Inc. ( 501 )
- National Credit Adjusters, LLC ( 451 )
- Midwest Recovery Systems ( 449 )
- BlueChip Financial ( 402 )
- LDF Holdings, LLC ( 333 )
- CHECK INTO CASH INC. ( 308 )
- Mobiloans, LLC ( 281 )
- GVA Holdings, LLC ( 281 )
- MNE Services, Inc ( 239 )
- Cottonwood Financial Ltd. ( 239 )
- Risecredit, LLC ( 186 )
- Rosebud Economic Development Corporation ( 150 )
- EZCORP, INC. ( 147 )
- Bliksum, LLC ( 132 )
- WLCC ( 131 )
- SECURITY FINANCE CORP ( 127 )
- ZARVAD III S.A. ( 123 )
- Tribal Lending Enterprise, Inc. ( 119 )
- Solidus Group LLC. ( 116 )
- Harpeth Financial Services, LLC ( 115 )
- Enhanced Acquisitions, LLC ( 114 )
List of complaints issues
Here we got a list of issues ( ordered by complaints count ) with number of complaints ( in brackets ) consumers use when submit their complaints.
- Hidden charges ( 3608 )
- Methods of communication ( 3051 )
- Continued attempts to retrieve non-existent debts ( 1666 )
- Threatening to Sue ( 1494 )
- Attempts to collect non-existent debts ( 1202 )
- Misinformation and misrepresentation ( 1126 )
- Unreachable lender ( 1016 )
- Difficulty paying your loan ( 1008 )
- Threatened to sue or take matters into own hands ( 972 )
- Unauthorized contact ( 947 )
- Disclosure confirmation of debt ( 623 )
- Loan disbursed in error ( 592 )
- Documentation notice of debt ( 537 )
- Unable to halt bank charges ( 498 )
- Threatened to disseminate information improperly ( 413 )
- Account not credited with payment ( 382 )
- Loan not disbursed after application ( 307 )
- Got loan not applied for ( 295 )
- Wrongful charge of bank account ( 287 )
- Issue with payoff upon loan completion ( 276 )
- Unable to halt withdrawals from bank account ( 248 )
- Lender not reachable ( 247 )
- Money deducted from account in error or deducted on the worn date ( 169 )
- Failure to credit account with loan amount ( 159 )
- Wrong information on report ( 133 )
- Loan approved, but funds not disbursed ( 117 )
- Wrong use of report ( 42 )
- Issue with credit rating company methodology to solve an already existing problem ( 33 )
- Credit monitoring or identity theft solutions ( 9 )
- Inaccessible credit report and credit score ( 5 )
- Issue with fraud notices and security protocols ( 1 )